Tuesday, February 9, 2016

Chicago, IL - Fight Back against misinformation!

Chicago, IL

If you live in, work, or visit the city of Chicago, you may have noticed billboards and posters around town that make wildly inaccurate statements about vapor products. After being visible for more than a month now, CASAA is hearing accounts that the “Vaping Truth” campaign is causing confusion among consumers and has discouraged some smokers from trying vaping as an alternative.

Although Mayor Emanuel and the Chicago Department of Public Health have sold this campaign to the taxpayers as a means of discouraging youth use of vapor products, the half-truths and misinformation may actually be pressuring some adult vapers back to smoking.


If you believe that Chicago’s #VapingTruth campaign is deceptive, if you know of a smoker who has decided not to try vapor products because of the misinformation in this campaign, you can take action by filing complaints through the proper channels:

  1. Contact the Chicago Department of Public Health
(this is the first step if you plan to file a complaint with the AG):
    1. By Phone: 312.747.9884
      1. Be sure to explain why you believe this campaign is deceptive.
      2. Mention that spreading misinformation erodes the public’s trust in the department of health and in public health organizations in general.
    2. By Phone: Call 311 and report this campaign as a public health issue.
      1. Be sure to mention where you observed the billboard, poster, or advertisement.
    3. By Mail: 333 S. State Street, Room 200, Chicago, IL 60604

  1. File a Consumer Complaint:
    1. Chicago Consumer Fraud Hotline: (800) 386-5438
    2. AG Lisa Madigan’s Consumer Protection Division
    3. Click here for the online consumer complaint form

  1. Social Media:
      1. You won’t be able to post anything on their main feed, but you can leave a message as a review. Please be thoughtful and articulate. You can also rate them at whatever “star level” you feel is appropriate.

Please remember that you are filing an official complaint through official channels. Please be thoughtful and respectful of anyone you might speak to. We should also point out that since Chicago is the third largest city in America and is, by most accounts, an international destination, it is fair to say that participation in this call to action is not limited to Chicago or even Illinois residents. If you or someone you know has been affected by the CDPH’s campaign, please feel free to file a complaint with the agencies and authorities listed above.

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